Ask GlobalGolf About: New Products

What is the 30-Day Playability guarantee?

Any reputable online retailer will want you to be fully satisfied with the products you purchase from their website. That’s why globalgolf.ca allows you to return your purchase within 30 days of receiving your order.

You can return the product for any reason, even if you are unhappy with its performance. You don’t have to explain why you’re returning it – we’ll take back your purchase even if it you changed your mind.

This policy is great if you simply want to test clubs before you add them permanently to your bag. You can choose to buy a club, use it on the course, and see if it meets your expectations. If it doesn’t work out then you can send it back to us and we’ll give you a full refund by providing you with an eGift Card.

We require that the item be returned in good condition, in the original box, and with all paperwork and accessories to ensure full credit.

Important: A product is eligible for the Guarantee if the 30-Day Playability Guarantee icon is prominently displayed on the product page.

30-Day Playability Guarantee - Terms and Conditions

• Offer applies only to those products that have the 30-Day Playability Guarantee icon on the product page.
• The club must not be altered in any way, including, but not limited to, shaft or grip changes and must exhibit only normal wear.
• GlobalGolf is not responsible for the return shipping and associated costs.
• No cash refunds will be made. All 30-Day Playability Guarantee returns are eligible for store credit only.
• Store credits will be issued for the product purchase price and any applicable sales tax only. Refunds for shipping charges from the initial purchase will not be made. Any shipping discounts allowed on the initial purchase will be charged to customer and reduced from the final value of the store credit issued for any returned items.
• To receive full product credit, all parts, accessories, literature, tools and headcovers (if applicable) must be returned with the product.
• Custom club orders are not eligible for the 30-Day Playability Guarantee. Custom clubs include all products that deviate from the standard loft and lie angle specifications of the manufacturer.
• To qualify for the 30-Day Playability Guarantee, the return must be submitted either by phone or online within 30 days of the original date of purchase. Any returns submitted after the 30-day period will be considered pre-owned and will receive store credit based on the pre-owned trade-in value of the club at the time of receipt.
• GlobalGolf reserves the right to rescind or alter the 30-Day Playability Guarantee at any time.

30-Day Playability Guarantee - Return Instructions

If you wish to return a product that is eligible for the 30-Day Playability Guarantee, you must submit your return within thirty days of the original purchase, and follow these simple steps to receive a replacement or store credit:

1. Please visit our On-Line Returns Center to return the product.
2. Once your return is inspected and processed, the appropriate credit will be issued, generally within 5-7 days of receipt of the club.
3. 30 Day Playability items returned will be refunded via a GlobalGolf e-gift card.